Financial Assistance

Financial Assistance

Here to help you manage your healthcare expenses

UM Health-Sparrow’s mission, from the very beginning, has been to improve the health of the people in our communities by providing quality, compassionate care to everyone, every time. We strive to fulfill this mission regardless of a patient's ability to pay.

We provide a variety of options to resolve any outstanding balance you may incur: 

  • Interest-free monthly payment plans
  • On-line bill payment options
  • Help from UM Health-Sparrow Financial Assistance Specialists in identifying eligibility for Medicare, Medicaid, public insurance programs, or other coverage options.  See our Healthcare Coverage page for more information.
  • UM Health-Sparrow Financial Assistance Program

Visit the options below or call 517-364-7999.

Financial Aid Pay My Bill

Pay My Bill

There are many ways to pay your bill at UM Health-Sparrow, online and in person.
Billing & Insurance

Billing & Insurance

Billing and insurance coverage can be confusing. In network or out of network will vary and can affect your costs.

Financial Assistance Plan Summary

University of Michigan Health-Sparrow, in accordance with Section 501(r) of the Patient Protection and Affordable Car Act of 2010 has established a Financial Assistance Policy.

SFAP is the name of UM Health-Sparrow’s financial assistance program.  It covers medically necessary services performed by at UM Health-Sparrow facilities and services performed by UM Health-Sparrow providers.  SFAP may be available to you if you are:

  • Uninsured
  • Insured, but cannot afford your out-of-pocket costs
  • Insured, but receiving services that are not a benefit of your insurance plan

Eligibility for SFAP is determined by:

  • Income and assets*
  • Michigan residence
  • Household Size
  • Medical Necessity

*Patients having services at a designated Rural Health site do not have an asset requirement.

UM Health-Sparrow will make reasonable efforts to determine eligibility for Financial Assistance before attempting any Extraordinary Collection Actions.

To apply for SFAP, obtain a copy of the Financial Assistance policy, and to explore other financial options that may be available to you:

  • Download and complete the SFAP Application below
  • Contact Financial Counseling 517-364-6060 or toll free 833-227-7664
  • Contact billing customer service 517-364-7999
  • Obtain a paper copy of the SFAP at any UM Health-Sparrow location
     

Sparrow Financial Assistance Policy (SFAP)

Albanian | Arabic | Bengali | Chinese | English | Spanish

To apply for financial assistance, download and complete the application form below. 

Return completed application and required documentation to:

UM Health-Sparrow Health System
1215 E Michigan Ave
Attention: Financial Counseling
Lansing, MI 48912
 

Download the application

Financial Assistance Applications:
Albanian | Arabic | Bengali | Chinese | English | Spanish
 

Plain Language Summary and Amount General Billed (AGB)

Albanian | Arabic | Bengali | Chinese | English | Spanish

After UM Health-Sparrow receives the completed application and required supporting documentation, a final determination will be communicated to you.

In addition to SFAP, UM Health-Sparrow Financial Counselors can assist uninsured and underinsured patients in applying for Medicaid, ACA Marketplace coverage, and other programs to cover medical costs.

If you have questions or need further assistance, please contact Financial Counseling 517-364-6060 or toll free 833-227-7664.

If you would like to meet with a Financial Counselor, please contact 517-364-6060 or toll free 833-227-7664 to schedule an appointment.