How was your experience at UM Health-Sparrow? We want to know.
Patient Satisfaction Surveys
Because we rely on honest feedback to make sure we are delivering on our promise of excellent health care, you may be contacted by a third party to complete a satisfaction survey. University of Michigan Health-Sparrow has contracted Press Ganey to conduct patient surveys.
Giving Patients and Families a Voice
Our community knows best about how patients want to receive and experience care. That’s why the Patient and Family Advisory Councils were created. Find out more information on Patient and Family Advisors.
Contact the Patient Relations Department
Contact us if you have questions or concerns about the care you or a family member received here. We’ll gladly investigate.
Please be aware that stringent UM Health-Sparrow, state and federal privacy rules require that we obtain a patient’s permission before discussing or looking further into any issues related to his/her stay or the care they received.
We’d love to hear your positive feedback, too. Feel free to pass along any compliments for our staff. We’re committed to recognizing good work and will pass along your praise.
Contact the Patient Relations Department
If you have a complaint about the care you received during your visit, you may contact Patient Relations via email at PatientRelations@UMHSparrow.org. Our Patient Relations team members will assist you with any problems you may have.
Mailing Address:
Patient Relations Department
UM Health-Sparrow Lansing
P.O. Box 30480
Lansing, MI 48901-7890
Hours:
Monday-Friday | 8 a.m. - 4 p.m.
Phone: 517-364-3935
Toll free: 1.800.Sparrow
Feedback
If your concern is not resolved to your satisfaction by UM Health-Sparrow, you also have the right to file a complaint with any of the following organizations:
Michigan Department of Community Health - The Bureau of Community and Health Systems
P.O. Box 30664
Lansing, MI 48909
Phone: 800-882-6006
Email: BCHS-Complaints@Michigan.gov
The Joint Commission – Office of Quality and Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Email: CustomerService@JointCommission.org
For patients with Medicare:
Livanta LLC, BFCC-QIO
10820 Guilford Rd., Suite 202
Annapolis Junction, MD 20701-1105
Phone: 888-524-9900
Nondiscrimination and accessibility notice
Discrimination is against the law. UM Health-Sparrow does not discriminate against any person on the basis of race, color, religion, sex, national origin, age, weight, height, marital status, sexual orientation, gender identity and/or expression or disability in patient admission, treatment or participation in its programs, services and activities.
Individuals who believe they have been subjected to discrimination should contact U-M Health Section 1557 Coordinator at 517-364-1557.
