How was your experience at UM Health-Sparrow? We want to know.
Contact us if you have questions or concerns about the care you or a family member received here. We’ll gladly investigate.
Please be aware that stringent UM Health-Sparrow, state and federal privacy rules require that we obtain a patient’s permission before discussing or looking further into any issues related to his/her stay or the care they received.
We’d love to hear your positive feedback, too. Feel free to pass along any compliments for our staff. We’re committed to recognizing good work and will pass along your praise.
Contact the Patient Experience Department
You may contact patient experience online at PatientExperience@UMHSparrow.org.
Mailing Address:
Patient Experience Department
UM Health-Sparrow Lansing
P.O. Box 30480
Lansing, MI 48901-7890
Hours:
Monday-Friday | 9 a.m. - 4 p.m.
Phone: 517-364-3935
Toll free: 1.800.Sparrow
Feedback
If your concern is not resolved to your satisfaction by UM Health-Sparrow, you also have the right to file a complaint with any of the following organizations:
Michigan Department of Community Health - The Bureau of Community and Health Systems
P.O. Box 30664
Lansing, MI 48909
Phone: 800-882-6006
Email: BCHS-Complaints@Michigan.gov
The Joint Commission – Office of Quality and Patient Safety
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Email: CustomerService@JointCommission.org
For patients with Medicare:
Livanta LLC, BFCC-QIO
10820 Guilford Rd., Suite 202
Annapolis Junction, MD 20701-1105
Phone: 888-524-9900
Nondiscrimination and accessibility notice
Discrimination is against the law. UM Health-Sparrow does not discriminate against any person on the basis of race, color, religion, sex, national origin, age, weight, height, marital status, sexual orientation, gender identity and/or expression or disability in patient admission, treatment or participation in its programs, services and activities.
Individuals who believe they have been subjected to discrimination should contact U-M Health Section 1557 Coordinator at 517-364-1557.
