Instructions for Opting Out of Paperless Billing
1. Log in to your MySparrow account through the website or MyChart app.
2. Choose Menu.
3. Search for “billing” or scroll to Billing Summary. Click on it.
4. Under any billing information, you will see a link to “cancel paperless billing.” Click this link.
5. Website users: Click “Receive paper statements.”
App users: Click “Cancel Paperless.”
6. Receive the confirmation screen.
Page updated on Wednesday, March 1, 2023 at 4 p.m.
MySparrow Paperless Billing FAQs for Patients
For MySparrow users who are the guarantor* of an account(s), the default will now be set to paperless billing statements. This means billing statements will be sent via MySparrow and no longer via mail. If patients prefer paper statements, they can easily login to MySparrow and update their preference to paper statements.
*Guarantor is the person or entity responsible for paying the balance of an account.
Resuming paper statements is easy. You will need to opt out of paperless statements which can be done via MySparrow mobile app or MySparrow via the web. You can find detailed instructions at the top of this web page on how to opt out via MySparrow app or web.
If two monthly electronic statements are received and no payment is made, the following statements will be sent via mail. You will also begin receiving phone calls 45 days after the first statement if payment has not been received or a payment plan has not been set up.
Yes, there are two ways to opt out of receiving paperless statements: via MySparrow mobile app or MySparrow via the computer. Follow the instructions at the top of this web page for opting out via MySparrow app or web.
Yes, for those who are the guarantor* of a MySparrow account, both hospital and physician bills will now be paperless.
*Guarantor is the person or entity responsible for paying the balance of an account.
There are certain services UM Health-Sparrow contracts with outside groups to provide, including but not limited to, emergency room and radiology physicians. For those types of services, you will continue to receive paper statements unless you have made prior arrangements with those outside companies.
Yes, if you need assistance updating your statement preferences, please call 517.364.7999 Monday through Friday, from 8 a.m. to 5 p.m.
If your child is under 18 and you are responsible for their account, you will receive the statement. Anyone 18 and over will be sent their statements directly unless you are considered the guarantor* or are the power of attorney for those accounts.
*Guarantor is the person or entity responsible for paying the balance of an account.
